Resume

Work
Experience

2023 - Present l 2K

Streamlined and unified the talent management processes globally.
Defined talent management metrics and modernized training to align, resulting in a 50% reduction in performance review completion time and a 65% increase in training attendance rates.
Engineered a comprehensive global talent development communication strategy, leading to a 45% increase in employee engagement with all training programs.

2022 - 2023 l Roofstock

Built L&D department from scratch, developing and executing org-wide strategy, metrics, team scope, budget, job ladder, and OKRs resulting in a focused and impactful L&D function.
Led design thinking sessions to define company management philosophy and implemented competency-based coaching and development programs tailored to specific manager personas, resulting in improved organizational leadership capabilities.
Designed and delivered management development program and performance management training, resulting in 8% increase in team engagement scores.
Conducted experiments, analyzed data, and made improvements to enhance program impact.
Served as internal coach for leaders, guiding them through challenging situations and driving business results.

2020 - 2022 l Side Inc.

Built and managed an Agile team of trainers and instructional designers.
Created and implemented an external business owner onboarding program with scalable marketing drip campaigns resulting in a statistically significant positive correlation between training attendance and product adoption.
Created a suite of Customer advice videos and podcasts on how they strategically utilize the platform to increase their business.
Built and managed an LMS, including designing and delivering micro-learning and live training to ensure all employees have access to accurate product information and messaging.
Built support materials for the internal Operation and Customer Success teams to best support our Agent business owners.
Led and facilitated the company Customer Advisory Board meeting.

2018 - 2020 l Prologis

Managed HR Learning & Development programs end-to-end, including the design, facilitation, and project management of various initiatives.
Designed and analyzed the Inclusion & Diversity Survey and company Mentorship Program.
Designed all global customer service and onboarding training using competency-based evaluation of employees

2016 - 2018 l Quantum Learning

Instructed and debriefed Quantum Learning curriculum to groups of up to 150 people.
Created transformational experiences around the “Eight Keys of Excellence:” Integrity, Failure Leads to Success, Speak with Good Purpose, This is It, Commitment, Ownership, Flexibility, and Balance.
Managed and directed a team of 8 leads through goal setting, individual development plans, and coaching.

Psychology Club President, Psi Chi Honors Society, Alpha Delta Pi Sorority.
Culture Influences Emotions Lab Project Lead:
Created a study in order to accurately test hypotheses on the effectiveness of different non-profit ads in relation to one's level of avoided negative affect.
Won a Travel Grant for American Psychological Science Convention to present my study.

Completed courses in: Project Management, Instructional Needs Assessment and Evaluation, Instructional Design and Delivery, Cultural Proficiency, Designing Online Instruction, Designing Training Programs, Learning Theory and Styles, and Facilitation Skills.